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FAQ

  • Q: What is the minimum order quantity?

    Our minimum order quantity is 1 unit.

  • Q: What is your delivery time?

    Customized according to customer's actual situation, open to negotiation.

  • Q: What is the payment method?

    Conventional: 30% deposit, 65% delivery payment, 5% warranty (negotiable according to circumstances)

  • Q: How do you ensure product quality?

    During the production process, we conduct in-process inspections and incoming inspections, and we conduct random checks at any time. Upon shipment, we can provide quality inspection reports for the relevant panels upon request.

  • Q: Where is your factory?

    No. 351, Xinfei Road, Fengqiao Town Industrial Park, Nanhu District, Jiaxing City, Zhejiang Province, China

  • Q: Are custom services available?

    Yes, we can tailor a solution to your specific needs.

  • Q: Why choose us?

    We are the source factory, with high quality and low price. The equipment we develop and manufacture has won unanimous praise from food companies, and the quality is guaranteed. We have experienced design engineers and production elites with superb technology, who can tailor-make it for you. At the same time, we also have a professional after-sales team to ensure that you have no worries after sales.

  • Q: What is the product warranty period?

    1-year free warranty

  • Q: Does your packaging ensure product safety?

    Wooden box packaging ensures safety and can be improved according to export requirements

  • Q: What information do I need to provide to get an accurate quote?

    Please inform us of the equipment, site conditions, and product information you require.
    (A dedicated sales manager will contact you for further information.)

  • Q: How can I get product progress without visiting your company?

    You can contact a dedicated sales manager to learn more through video and other channels

  • Q: How is your after-sales service?

    Worry-free after-sales service, we will have a dedicated after-sales team to connect with you

  • Q: Can I order samples?

    Customized equipment requires on-site installation and is an engineering project. It does not involve samples, but if necessary, photos and videos of completed projects can be provided for reference.

  • Q: Do you offer quality assurance?

    Of course, customers can inspect the goods on site. After the goods are inspected and accepted, we will start the installation. After the installation is completed, customers will inspect the equipment again and sign the equipment commissioning acceptance report.

  • Q: How long does it take to get a reply after we send you an inquiry?

    We will respond to you within 12 hours after receiving your inquiry on weekdays.